We talk to Benjamin about navigating growth and change as Chief Revenue Officer at WeWork. He shares the ups and downs on the journey from hypergrowth, through Chapter 11 bankruptcy, and beyond.  

We discuss the following issues and more:  

• Benjamin’s five pillars that need to be tweaked during different stages of growth are: goals & commission, communication, team structure, recruitment & people, and innovation.  

• During a period of fast growth there is space for people to be creative and look at non-core offerings and businesses, but if you hit a wall, it’s about refocusing on what is core. 

• Decisions need to be made quickly and robustly during a crisis, with all the right people involved. A daily stand-up meeting with all leaders is one solution.  

• Protecting relationships with clients during a crisis is critical. We discuss how to communicate successfully with them and how to tailor your message. 

• Dealing with media attention during something like Chapter 11 is hard, but you can’t avoid it. We discuss how to support your people and yourself along the way.  

If you enjoyed this conversation, don’t miss our sister podcast, The Future of the Firm. In our latest episode, we discuss innovation in the consulting industry.