At a time when the business environment is constantly shifting, leaders must target simplicity by focusing on their customers, being clear about their USPs, and pulling on their strategic levers.

In this podcast, we talk to Beth about her experience of doing just that, when she joined the retailer shortly before COVID hit.

Beth shares insight on the following issues and more:

• Identifying and focusing on the heartland of your business
• Timing and targeting growth during uncertainty
• Encouraging multichannel customers and removing friction points
• Innovating around slow fashion, circularity, and subscription models
• The appetite for professional services in today’s retail market