Marna and Fiona shared their insight on the following matters and more:  

• Clients say that choosing where to start implementing AI in their tax operations is tricky. Something simple and repeatable is a good first target. We look at concrete examples across three, increasing levels of maturity. 

• Some of the big challenges that clients are facing include getting robust data in place, legality & ethics, and how to put together a business case for implementing AI. 

• Quantum computing is set to have a profound impact on tax, particularly around predictions and policy development. We consider what opportunities lie ahead. 

• We explore three areas where EY is reimaging tax services: compliance and reporting, advice, and new services. 

• Marna suggests that some tax services will never be carried out by AI, particularly ones where judgement is required. We consider what’s in and what’s out.  

• There continue to be talent and capacity challenges in tax services; we consider some solutions. 

If you enjoyed this conversation, don’t miss our sister podcast, Business Leader’s Voice. In a recent episode, we talked to Jason Maude of Starling Bank about what a tech-first business wants from consulting firms.